Frequently Asked Questions

Frequently Asked Questions

Do you work in the winter?

Temperatures are a major factor for the work we do in pressure and soft washing. Generally, if the temperature is in the 40s, we are safe to work. Much lower temperatures puts a strain on our equipment (and our employees!). It can also have a negative impact on your home as water can seep into tight places, freeze, and expand causing gaps and cracks in places you do not want them. We also take this time to continue training and education. Our southern states have the luxury of mild winters and we take advantage by making sure our employees are staying up to date on the latest and greatest standards in our field. That way come spring when our state begins to thaw, we can ensure we are providing top industry service to you!

Is your soap safe for plants and animals?

Absolutely! We ensure to buy soaps that are eco-friendly and biodegradable to keep our footprint as small as possible. However, there is a balancing act to ensure proper dilution when using soaps and cleaning agents. Our expert exterior cleaning field techs have the proper training to ensure just the right mix to keep our mixes safe for your plants and pets.

What is Soft Washing?

Soft washing is when we use cleaning agents and/or soaps and low pressure to clean an area. This can be great for roofs, certain wood features, and other pieces where pressure washing can actually do more harm than good. Not sure if you need pressure washing or soft washing? No need to worry! Our expert exterior cleaning field techs know exactly which option is best for your needs!

Will pressure washing damage my house?

With all things, if done correctly, there will be no damage. Our expert exterior cleaning techs pay careful attention of all the factors that are important. How close they stand, which nozzle is being used, what direction they are spraying, and even covering up electrical receptacles.

If our expert techs see anything that may throw up a flag to them, they will immediately bring it to your attention. Over time, some things around a home just deteriorate. The joys of home ownership! If they happen to see any gaps or notice a seal may be gone in a window or door, they will bring it to your attention and provide solutions for the area. Some of these solutions may incur additional charges, but these scenarios will be discussed on a case-by-case basis.

Why does the “green” always grow on the North side?

With where we are located, the sun generally stays on the south side of our homes. Since the sun can naturally ward off the mold and algae, it helps battle these little pesky fungi. Since the northern sides of our homes don’t see as much sunlight, it allows for more optimal growing conditions of mold and algae.

Will pressure washing damage my roof?

When done correctly, no it will not. If someone tries to clean your roof with a pressure washer, you may want to call around for more quotes. The best method to cleaning roofs is by soft washing. This uses cleaning agents and low pressures so it does not disturb the shingles or roof materials in the process of cleaning them.

What are those black streaks on my roof?

Black streaks on a roof are caused by algae growth. Aside from being a bit unsightly, the algae can breakdown your shingles’s UV protectants. Algae can also attract lichen, which grow deeper into the shingles and develop roots. Lichen can be more difficult to clean with the development of roots.

Of course, weather and climate is a huge factor in the growth of algae. This is also why you may find more growth in shady or northern sides around your home as the sun and UV rays naturally help to keep some of this algae growth in check. Most of Indiana is in a severe algae growth band due to our climate.

How long have you been in business?

While Florian was founded in 2021, our team has years of home services industry experience. Not only years of experience, but years of 5 star service. Jeff, Brycen and Royce bring over 15 years of top notch home services experience with them to Florian!

Are you insured?

Yes! This is a piece we gladly pay for to provide the comfort in mind to our customers. We always S.T.R.I.D.E. to provide 5 star service, but we are humans and accidents to sometimes occur. We provide the added value of carrying insurance so in those rare instances we do have an accident, you know it will be covered.

Will you let me know when you’re on your way?

Yes, we will! Our dispatch program will send you a text notification, and our expert cleaning techs will give you a call before heading to your location!

Do you work weekends?

We do work on Saturdays, but not Sundays. Estimates are generally done Monday through Friday.

Do you work in the rain?

As long as it is a light rain, we can still work! If it begins to get too heavy, it will hinder our performance and could leave an inconsistent finish. If weather is not conducive to work, we will call you immediately to find a better time.

How should we prepare for our cleaning?

Our expert technicians can take care of all the work! The best thing our customer’s can do is point out anything of value/importance to them. Some pieces to note may be plants, stained furniture or woods, and anything with electricity. Our team can carefully move these items out of the way, or cover them with plastic or tape to keep them safe for you!

How can I pay you?

We accept card, cash, and check as forms of payment. If you’re not home, our team will call to collect payment.

Do I need to be home for an estimate?

Absolutely not! We just ask if you have any gates that are locked where we need access, to provide the code or key to our crew so we have access to reach all sides of your house. It is recommended for estimates to have one of our experts see all 4 sides of your home so they can make the appropriate recommendation. They may even find the gated side of your house doesn’t “need” to be cleaned unless you request it!

Do I need to be home while you work?

Not at all! If we need to access a side of your home behind a locked gate, we just ask for the code or key to ensure we can complete your job thoroughly!

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